For Client Admin role, you can check the mobile app version as this is helpful in a scenario when one mobile user keeps experiencing issues like app crashing, some information not populating or anything similar.
1. Start by clicking Administration ā Users āĀ and change the filter to Display Mobile Access.
2. Check if the user is a few versions behind and you can tell by looking at the numbers. The 6 series pertains to iOS while 4 series pertains to Android.
For example, one user has app version 4.37 while other user has 4.27. This means the latter is using an older version which may explain why app is having an issue.
How to tell which version is the latest?
Newest versions are announced in theĀ Release NotesĀ section in Ascora.
1.Ā Click theĀ circleĀ which is one of the icons on the left side of your email address and selectĀ Release Notes.
2.Ā You'll be redirected to theĀ Release NotesĀ page where you can click on the title to display more information.
In this example we clickedĀ 15 Jul 2021 - Android Release 4.45Ā where it displays more information about it.
When you access theĀ Apple StoreĀ for iOS orĀ Play StoreĀ for Android and search for Ascora App, you'll be able to see Update button to indicate that your App is not the most updated version.
Additionally, the log in screen in the Asocra App also displays the current App version.
When one user is using multiple devices perhaps iPhone and iPad or combination or Android phone and iPad, the information you'll see in Ascora web will refer to the device with the latest sync completed.
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